Returns & Exchanges Policy

Policy Overview

At Love and Light Alignment, we want you to feel confident when making a purchase with us. We carefully select the products we offer and work with trusted domestic suppliers to help ensure a smooth and reliable shopping experience.

We understand that purchasing higher-value items can be a significant decision. Our Returns & Exchanges Policy is designed to be clear, fair, and straightforward so you know exactly what to expect before and after your purchase.

Please note that some products are designated as Final Sale and are not eligible for return or exchange. Any Final Sale restrictions will be identified on the applicable product page whenever possible.

Return & Exchange Eligibility

To be eligible for a return or exchange, the item must be:

• New and unused
• In its original packaging
• Complete with all accessories, parts, manuals, and included materials
• In resalable condition

Items that show signs of use, damage caused after delivery, missing components, or altered packaging may not qualify for a return or exchange.

Love and Light Alignment does not charge a restocking fee on eligible returns.

Return Window

Eligible return or exchange requests must be submitted within 7 days of delivery.

Because some of our products are higher-value or specialized items, we encourage customers to inspect their order promptly after it arrives.

Return Shipping Responsibility

For returns due to a change of mind, ordering the wrong item, or another customer-initiated reason, the customer is responsible for return shipping costs.

The original shipping cost will be refunded for approved eligible returns.

If you received an incorrect, defective, or damaged item, Love and Light Alignment will cover the applicable return and replacement shipping costs.

How to Start a Return or Exchange

All returns and exchanges require prior authorization.

To begin the process, email LoveandLightDesignUS@gmail.com within the applicable return period. Please include your order number, the item you would like to return or exchange, and the reason for your request.

If approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.

Please do not send an item back without authorization. Unauthorized returns may be delayed or refused.

Damaged or Defective Items

Please inspect your shipment as soon as it arrives.

For small-parcel deliveries through carriers such as UPS or FedEx, visible damage, shipping damage, defects, missing items, or incorrect products must be reported within 48 hours of delivery.

Please email us with your order number, a description of the issue, and clear photographs of the product and packaging when applicable. This documentation helps us resolve the issue as quickly as possible.

When the issue is confirmed as damage, defect, or fulfillment error, we will work with you to arrange an appropriate replacement, exchange, or refund at no additional shipping cost to you.

Cancellations

Orders may be canceled for a full refund if the cancellation request is received before the order has shipped.

Once an order has shipped, it can no longer be canceled and must follow the standard return process if eligible.

Refund Processing Time

Once your approved return is received, it will be inspected to confirm that it meets the return requirements.

Approved refunds will be processed within 7 business days after the returned item is received and inspected.

Refunds are issued to the original form of payment. Your bank or credit card provider may require additional time to post the refund to your account.

Our Error vs. Customer-Initiated Returns

If Love and Light Alignment or our fulfillment partner made an error with your order, or if your item arrived damaged or defective, we will cover the applicable shipping costs required to make the situation right.

For customer-initiated returns, including changes of mind, incorrect product selection, or purchases that are no longer needed, the customer is responsible for return shipping.

Exchanges Process

If you would like to exchange an eligible item, contact us at LoveandLightDesignUS@gmail.com within 7 days of delivery.

Exchange availability depends on current inventory. Once the original item has been returned and inspected, we will provide instructions for completing the exchange.

If the replacement product has a different price, any applicable balance or refund will be addressed as part of the exchange process.

Our Commitment to You

We want every purchase from Love and Light Alignment to feel thoughtful, secure, and well supported. If you have questions about a product, return eligibility, or your order before making a purchase, please contact us.

We are committed to clear communication, fair solutions, and providing the level of service you should expect when purchasing quality products for your wellness journey.